Loader
  • Q: I LOVE WHAT I HAVE SEEN, HOW DO I GET STARTED?

    WE ARE SUPER EXCITED THAT YOU ARE INTERESTED IN WORKING WITH US! BEFORE WE GET STARTED, WE WANT TO MAKE SURE WE ARE THE BEST FIT FOR WHAT YOU ARE LOOKING FOR. IN ORDER FOR US TO GET BETTER CLARITY, PLEASE TAKE THE TIME TO FILL OUT OUR QUICK QUOTE FORM.

     

    WE WILL THEN GET IN CONTACT WITH YOU IN 24-48 HOURS WITH A QUICK QUOTE AND OUR CONTRACT TERMS. YOU WILL THEN HAVE THE OPTION TO BOOK US AND GET STARTED OR SET-UP A COMPLIMENTARY 15-MINUTE CONSULTATION TO CHAT ABOUT HOW WE CAN BEST WORK TOGETHER.

     

  • Q: WHAT IS YOUR DESIGN PROCESS LIKE?

    THE DESIGN PROCESS IS SIMPLE! OUR PROCESS STARTS WITH QUICK QUOTE INQUIRY FORM. UPON BOOKING OUR SERVICE, YOU WILL THEN RECEIVE OUR BRAND CONSULTATION QUESTIONNAIRE AND VISUAL GUIDANCE ASSIGNMENT. FROM THERE, WE DO THE HARD WORK FOR YOU! WE MOVE FROM BRAND CONSULTING TO RESEARCH/CONCEPT DEVELOPMENT AND THEN THE DESIGNING BEGINS. EACH STEP IN THIS PROCESS IS IMPORTANT AS WE LEAD UP TO YOUR EPIC REVEAL.

     

  • Q: WHAT IS THE TURNAROUND TIME FOR MY PROJECT?

    EVERY PROJECT ORDER BEGINS FROM THE DAY OF THE DEPOSIT/FULL PAYMENT RECEIVED. ALL PAYMENTS MADE AFTER 6PM OF BUSINESS HOURS WILL SET PROJECTS TO THE START DATE OF THE NEXT BUSINESS DAY.

     

    DELAY OR HOLD ON PROJECT MAY OCCUR IF REQUIRED CONTENT NEEDED IS MISSING/NOT-SUBMITTED FOR COMPLETION OF ORDER (EX: MISSING CONTENT FOR WEBSITE PAGES, APPROVAL OF PROOFS)

     

    DEPENDING ON THE PROJECT THE TURNAROUND TIME FOR PROJECT COMPETITION MAY VARY. BELOW ARE THE VARIOUS LIST OF TIMELINES FOR PROJECT COMPLETION.

     

    • GRAPHIC DESIGNS:

    STANDARD DESIGNS (EX: BASIC TEXT-BASED LOGOS, PRE-DESIGNED) GRAPHICS IN 3-5 BUSINESS DAYS.

    CUSTOM DESIGNS (EX: ILLUSTRATION, MONOGRAMS) DESIGNS WITHIN 5-7 BUSINESS DAYS.

     

    • WEBSITE DESIGNS:

    STANDARD DESIGNS (EX: BASIC BROCHURE-STYLE, BLOGGER-STYLE) WEBSITE IN 3-6 BUSINESS WEEKS.

    PREMIUM DESIGNS (EX: E-COMMERCE) DESIGNS WITHIN 5-7 BUSINESS WEEKS. AN ADDITIONAL WEEK IS NEED FOR ALL E-COMMERCE WEBSITES.

  • Q: WHEN BOOKING WEB/BLOG DESIGN, WHAT ARE SOME THINGS THAT I NEED IN ADVANCE?

    CONTENT! CONTENT! CONTENT! WHILE WE WILL BE DESIGNING THE LAYOUT OF YOUR WEBSITE, COLLATERAL, ETC., WE DO NOT WRITE ANY MATERIAL OR PROVIDE STOCK PHOTOS UNLESS ADDITIONAL SERVICES HAVE BEEN DISCUSSED PRIOR FOR FINALIZED QUOTE.

     

    PLEASE BE SURE TO HAVE SOMEONE READ THROUGH YOUR COPY TO MAKE SURE IT DELIVERS YOUR KEY MESSAGES (HIRING SOMEONE IS A GREAT IDEA).

     

    WE ALSO SUGGEST HAVING PROFESSIONAL PHOTOGRAPHS ON YOUR BLOG OR WEBSITE AS A MUST. THIS CAN AS TRUTHFULLY CAN MAKE OR BREAK YOUR DESIGN OUTCOME. OH! ALSO DON'T FORGET TO GATHER ALL YOUR PASSWORDS TOO! THIS INCLUDES THE LOGIN FOR YOUR DOMAIN, HOSTING ACCOUNT AND SOCIAL MEDIA ACCOUNTS!

  • Q: I REALLY WANT TO GAIN CONTROL OF MY WEBSITE/BLOG, WILL I BE ABLE TO MAKE MY OWN UPDATES?

    ABSOLUTELY. EVERY ONE OF OUR WEB DESIGNS COME WITH A COMPLIMENTARY HOW-TO SESSION. THIS IS AN HOUR SESSION WHERE WE WILL SIT TOGETHER VIRTUALLY. WE WILL WALK YOU THROUGH YOUR WEBSITE PAGE BY PAGE MAKING SURE YOU'RE COMFORTABLE WITH UPDATING/MANAGING YOUR WEBSITE.

  • Q: WHAT PLATFORMS DO YOU USE WHEN BUILDING WEBSITES/BLOGS?

    WE CURRENTLY OFFER WEB/BLOG DESIGNS ON SEVERAL PLATFORMS: WIX, SQUARESPACE, SHOPIFY, AND WORDPRESS. IF YOU WANT CUSTOM WEB DEVELOPMENT, WE PRIDE OURSELVES ON OUR CUSTOM TEMPLATES MADE VIA ADOBE MUSE & DREAMWEAVER.

  • Q: WHAT FILE TYPES WILL I RECEIVE?

    YOU WILL RECEIVE THE STANDARD VARIATIONS OF EACH ELEMENT LISTED IN EACH PRODUCT DESCRIPTION. BELOW IS AN EXAMPLE OF THE FILES THAT WILL BE INCLUDED FOR EACH ELEMENT AND AN EXPLANATION OF EACH.

     

    IF THIS SEEMS OVERWHELMING, DON'T WORRY! A COMPLETE FILE USAGE GUIDE (WHAT EACH FILE IS FOR AND HOW IT CAN BE USED) IS INCLUDED WITH EVERY PURCHASE.

     

    • .JPG - JPG IS A RASTER FILE BEST USED FOR WEB-BASED DESIGNS BECAUSE THEIR COMPRESSED SIZES LOAD QUICKLY.

    • .PNG - PNG IS A TRANSPARENT, WEB-BASED FILE THAT DOES NOT LOSE QUALITY WHEN COMPRESSED.

     

  • Q: CAN I GET OTHER FILE FORMATS OR MAKE CHANGES TO THE DESIGN YOU MADE FOR ME (EX: .PDF OR .EPS )?

    YES! THAT’S PERFECTLY FINE. YOU CAN EITHER HIRE ME FOR THE JOB, OR YOU CAN PURCHASE THE RAW FILES FOR AN ADDITIONAL FEE PER DESIGN. TRADITIONALLY, THE .JPEG AND .PNG FILE ARE THE STANDARD FORMATS WE PROVIDE. HOWEVER, WE DO OFFER OTHER FORMATS (EX: .PDF AND .EPS) FOR AN ADDITIONA FEE RANGING FROM $150-$300. *THIS IS MOSTLY FOR FOLKS WANTING FULL COPYRIGHT TO THEIR DESIGN.

     

    • PDF - PDF IS A FILE FORMAT DEVELOPED BY ADOBE SYSTEMS THAT CAN BE UNIVERSALLY DOWNLOADED AND VIEWED BY ANY COMPUTER

     

    • .EPS - EPS IS AN EDITABLE, RAW DESIGN FILE; IS A VECTOR FORMAT OF YOUR LOGO. IT CAN BE RE-SIZED WITHOUT LOSING IMAGE QUALITY.

     

    PLEASE NOTE, EDITING OR REVISING THE ORIGINAL DESIGN FILES IS DONE SO AT YOUR OWN RISK. I AM NOT LIABLE FOR ANY REVISIONS OR ALTERATIONS. FILES MAY NOT BE SHARED, SOLD OR GIVEN AWAY. FOR DETAILS ON WHAT IS PERMISSIBLE AND NOT, PLEASE REVIEW OUR EXCLUSIVE AND LICENSING RIGHTS.*

  • Q: I WANT TO BOOK SERVICE, LET'S TALK CONTRACTS + DEPOSITS!

    IN ADDITION TO A SIGNED CONTRACTUAL AGREEMENT, A NON-REFUNDABLE 50% DEPOSIT RESERVES YOUR START DATE ON MY CALENDAR; FROM PAYMENT DATE MADE, WE WILL BEGIN THE START DATE OF YOUR DESIGN ORDER. THE REMAINING 50% BALANCE IS DUE UPON PROJECT COMPLETION/DELIVERY.

     

    *LATE FEES APPLY TO PAYMENTS NOT RECEIVED ON-TIME, EXTENDED DEADLINES, AND AMOUNTS ARE OUTLINED IN THE TERMS & CONDITIONS OF OUR CONTRACT ON FILE.

  • Q: WE'VE ALREADY STARTED MY PROJECT, BUT I WANT TO CANCEL.

    OH NO! JUST AS A REMINDER, YOUR 50% DEPOSIT IS NON-REFUNDABLE. I WILL THEN ASSESS WORK COMPLETED TO DATE AND WILL BILL YOU ACCORDING TO MY CURRENT HOURLY RATE. *MY CURRENT RATE IS $75/HR.

  • Q: WHAT IF MY PROJECT HAS EXTENDED PAST THE INITIAL DEADLINE, BUT I WANT TO FINISH MY PROJECT?

    IT’S OKAY! WE HAVE HAD CLIENTS WHO HAS ASKED FOR AN EXTENSION ON THEIR DEADLINE TIME PERIOD. WE WILL NOTIFY YOU 2 WEEKS BEFORE YOUR DEADLINE TO INFORM YOU OF THE EXTENSION DEADLINE SERVICE FEE CURRENTLY AT $75/HR. ONCE PROJECT IS FINALIZED, THE ADDITION EXTENSION FEE WILL BE ADDED TO THE REMAINING 50% PAYMENT AND WILL BE BILLED ACCORDINGLY FOR THE RELEASE OF ANY OFFICIAL FILES.

  • Q: WHAT ARE YOUR OFFICE HOURS?

    OUR BUSINESS HOURS ARE M-F 9AM-6PM EST AND SAT-SUN 10AM-4PM. WE DO NOT DESIGN OR SHOOT ON WEEKENDS UNLESS AGREED ON/CONTRACTED IN ADVANCE.

     

    PLEASE NOTE: THE TURNAROUND OF ALL DESIGNS ARE SENT M-F DURING OPERATING BUSINESS HOURS.

  • Q: DO YOU OFFER RETAINER OPTIONS?

    OF COURSE WE DO! WE OFFER SEVERAL RETAINER OPTIONS WHERE YOU CAN BOOK BASED ON THE AMOUNT OF DESIGN HOURS YOU THINK YOU'LL NEED. PLEASE SEE OUR CURRENT MEDIA KIT FOR ALL STARTING RATES.

  • Q: CAN I HIRE YOU FOR PHOTOGRAPHY OR VIDEOGRAPHY SERVICES?

    YES! WE LOVE WORKING IN THE FIELD WITH ALL TYPES OF PHOTOGRAPHY SESSIONS LIKE GRADUATIONS, SENIOR PORTRAITS, MATURITY SHOOTS, WEDDINGS, VIDEO SHOOTS, ECT. WE HAVE SEVERAL PACKAGES THAT MAY FIT THE ATTIRE IN WHICH YOU ARE INQUIRING. SEE OUR MEDIA KIT FOR OUR STARTING RATES FOR OUR MULTIMEDIA SERVICE PACKAGES.

  • Q: HOW MANY REVISION/EDIT ROUNDS DO I GET?

    WHETHER WE'RE TALKING PHOTOGRAPHY OR DESIGN, EVERY PROJECT COMES WITH 2 FREE ROUNDS OF REVISIONS/EDITS. ADDITIONAL ROUNDS ARE CHARGED AT MY HOURLY RATE OF $75/HR OR $75/PER DESIGN ALTERATION.

     

    ALL PROJECT ORDERS WILL RECEIVE A ONLINE PROOF OF ALL SERVICES. YOU WILL RECEIVE AN EMAIL WITH A PASSWORD AND A LINK TO OUR PRIVATE CLIENT ORDER GALLERY. THE GALLERY WILL DISPLAY THE OVERVIEW OF YOUR PROJECT, YOUR DESIGN PROOF/MOCK-UP, AND OUR CLIENT-PROJECT EVALUATION FORM.

  • Q: DO YOU PROVIDE PRINTING SERVICES FOR THE COLLATERAL ITEMS?

    YES! ALL DESIGNS HAVE BEEN CREATED WITH YOU IN MIND! YOU WANT THE EASE OF A ONE-STOP SHOP AND DO NOT HAVE TIME TO FIND AFFORDABLE RATES FOR PRINTING YOUR NEW DESIGNS. SEE IF WE CAN DO THE WORK FOR YOU HERE! ALL COLLATERAL ITEMS CAN BE EASILY PRINTED WITH US FOR PREMIUM QUALITY.

  • Q: WILL COLLATERAL FILES BE PRINT-READY?

    YES! ALL COLLATERAL FILES WILL COME READY TO UPLOAD AND SEND TO PRINT; A PROCESS THAT CAN BE COMPLETED SIMPLY AND QUICKLY.

     

    YOU WILL RECEIVE THE STANDARD FORMATS OF (.JPEG AND .PNG) LISTED ABOVE WITH THE OPTION TO UPGRADE TO OTHER FILES (.EPS AND .PDF) FOR AN ADDITIONAL CHARGE.

  • Q: I DON'T SEE WHAT I AM LOOKING FOR ON YOUR SERVICE OFFERINGS.

    IF YOU DON’T SEE WHAT YOUR LOOKING FOR, DON’T HESITATE TO CONTACT US DIRECTLY. OUR DESIGN RATE IS $75/HOUR WITH A $300 PURCHASE MINIMUM.

  • Q: WHAT ARE YOUR TERMS ON LICENSING RIGHTS?

    THE FINE PRINT

     

    COMPLEX LICENSING RIGHTS CAN BE DIFFICULT TO UNDERSTAND SO FOR SIMPLICITY'S SAKE, WE CREATED WRITTEN IN SIMPLE TO UNDERSTAND TERMS, TO HELP YOU EFFORTLESSLY UNDERSTAND THE LICENSE THAT COMES WITH EVERY PRODUCT BY PAYNE BRANDING COMPANY.

     

    WE GIVE YOU THE RIGHT TO USE ANY ITEM PURCHASED FROM PAYNE BRANDING COMPANY IN A PERSONAL OR COMMERCIAL PROJECT FOR YOURSELF. THE PRODUCT IN ANY FORM, IN WHOLE OR IN PART, CANNOT BE RESOLD OR REDISTRIBUTED OR GIVEN AWAY IN ANY METHOD. THE PRODUCT CANNOT BE USED IN AN ITEM OFFERED FOR SALE WHERE THE PRODUCT (LOGO OR PATTERN DESIGN FOR EXAMPLE) CONTRIBUTES TO THE CORE VALUE OF THE PRODUCT BEING SOLD.

     

    HERE’S WHAT OUR LICENSING RIGHTS ALLOW FOR EACH PRODUCT SOLD FROM PAYNE BRANDING COMPANY:

    • PERSONAL OR COMMERCIAL USE

    • FOR YOURSELF

    • CANNOT BE SUB-LICENSED, RESOLD, SHARED, TRANSFERRED, OR OTHERWISE REDISTRIBUTED ON ITS OWN (EVEN FOR FREE)

    • THE PRODUCT CANNOT BE USED IN AN ITEM OFFERED FOR SALE WHERE THE PRODUCT CONTRIBUTES TO THE CORE VALUE OF THE PRODUCT BEING SOLD.

     

    IF YOU HAVE ANY QUESTIONS ABOUT USAGE RIGHTS, PLEASE EMAIL US AND WE CAN VERIFY WHAT IS AND IS NOT PERMISSIBLE.

     

  • Q: WILL WE PREPARE YOUR CONTENT FOR YOU?

    NO, ALL CONTENT IS REQUIRED BY CLIENT AND NEEDS TO BE FINALIZED BEFORE IMPLEMENTING TO THE WEB/TEST SITE. ALL PORTFOLIO IMAGES (UP TO 16) NEEDS T BE SIZED ACCORDINGLY (MAX 1000PX WIDE). IF CONTENT IS NOT READY PRIOR TO TEST SITE, PROJECT WILL BE DELAYED AND EACH ADDITIONAL WEEK OF DELAY/EXTENSION WILL BE A CHARGE OF $75.

     

    TO AVOID PROJECT DELAYS, PLEASE PROVIDE ALL PAGE TITLES AND SITE CONTENT PRIOR TO SITE DESIGN. THIS WILL HELP US DESIGN THE SITE SPECIFIC TO YOUR NEEDS FROM THE START AND WILL STREAMLINE AND CUSTOMIZE THE DESIGN PROCESS.

  • Q: WILL YOU SET UP MY DOMAIN AND HOSTING?

    NO, DOMAIN NAME AND HOSTING SERVICES MUST BE PURCHASED BY CLIENT. PAYNE BRANDING COMPANY IS NOT RESPONSIBLE FOR SERVER DOWNTIME, SOFTWARE ISSUES OR ANY OTHER COMPATIBILITY ISSUE THAT MAY ARISE AFTER THE LAUNCH OF THE SITE. THE STARTING RATES FOR CONTRACTED MAINTENANCE OF YOUR WEBSITE IS AN ADDITIONAL COST FOUND IN OUR MEDIA KIT.

     

    NOTE: THERE IS A DOWNTIME WHEN TRANSFERRING YOUR WEBSITE, PLEASE ALLOW 24-48 HOURS OR SOMETIMES MORE IF YOU ARE CHANGING DOMAINS, HOSTING SITES, AND EMAILS.

  • Q: DO YOU HAVE ANY RECOMMENDATIONS FOR DOMAIN/HOSTING PREFERENCES?

    YES! FOR POPULAR PLATFORMS LIKE WORDPRESS WE RECOMMEND USING HOSTGATOR.COM OR BLUEHOST.COM FOR YOUR DOMAIN PURCHASE AND HOSTING.

     

    IF YOU CHOOSE TO PURCHASE CUSTOM WEBSITE DESIGNS MADE BY US IN ADOBE MUSE, WE USE BUSINESS CATALYST. PLEASE SEE MEDIA KIT OR CONTACT US DIRECTLY FOR STARTING YEARLY RATES.

The Payne Branding Co. is a husband + wife creative multimedia firm shaping brands through custom visuals, packaging, website development, social media management and brand solution consultations.

Office: (901) 626-6916

Email: info@paynebrandingcompany.com

Hours: Mon.-Fri.: 9:00 am - 6:00 pm

              Sat.-Sun:10:00 am - 4:00 pm

© COPYRIGHT 2017. ALL RIGHTS RESERVED. POWERED BY PAYNE BRANDING COMPANY.

FREQUENTLY ASKED QUESTIONS

  • Q: I LOVE WHAT I HAVE SEEN, HOW DO I GET STARTED?

    WE ARE SUPER EXCITED THAT YOU ARE INTERESTED IN WORKING WITH US! BEFORE WE GET STARTED, WE WANT TO MAKE SURE WE ARE THE BEST FIT FOR WHAT YOU ARE LOOKING FOR. IN ORDER FOR US TO GET BETTER CLARITY, PLEASE TAKE THE TIME TO FILL OUT OUR QUICK QUOTE FORM.

     

    WE WILL THEN GET IN CONTACT WITH YOU IN 24-48 HOURS WITH A QUICK QUOTE AND OUR CONTRACT TERMS. YOU WILL THEN HAVE THE OPTION TO BOOK US AND GET STARTED OR SET-UP A COMPLIMENTARY 15-MINUTE CONSULTATION TO CHAT ABOUT HOW WE CAN BEST WORK TOGETHER.

     

  • Q: WHAT IS YOUR DESIGN PROCESS LIKE?

    THE PROCESS IS SIMPLE! OUR PROCESS STARTS WITH QUICK QUOTE INQUIRY FORM. UPON BOOKING OUR SERVICE, YOU WILL THEN RECEIVE OUR BRAND CONSULTATION QUESTIONNAIRE AND VISUAL GUIDANCE ASSIGNMENT. FROM THERE, WE DO THE HARD WORK FOR YOU! WE MOVE FROM BRAND CONSULTING TO RESEARCH/CONCEPT DEVELOPMENT AND THEN THE DESIGNING BEGINS. EACH STEP IN THIS PROCESS IS IMPORTANT AS WE LEAD UP TO YOUR EPIC REVEAL.

     

  • Q: WHAT IS THE TURNAROUND TIME FOR MY PROJECT?

    EVERY PROJECT ORDER BEGINS FROM THE DAY OF THE DEPOSIT/FULL PAYMENT RECEIVED. ALL PAYMENTS MADE AFTER 6PM OF BUSINESS HOURS WILL SET PROJECTS TO THE START DATE OF THE NEXT BUSINESS DAY.

     

    DELAY OR HOLD ON PROJECT MAY OCCUR IF REQUIRED CONTENT NEEDED IS MISSING/NOT-SUBMITTED FOR COMPLETION OF ORDER (EX: MISSING CONTENT FOR WEBSITE PAGES, APPROVAL OF PROOFS)

     

    DEPENDING ON THE PROJECT THE TURNAROUND TIME FOR PROJECT COMPETITION MAY VARY. BELOW ARE THE VARIOUS LIST OF TIMELINES FOR PROJECT COMPLETION.

     

    • GRAPHIC DESIGNS:

    STANDARD DESIGNS (EX: BASIC TEXT-BASED LOGOS, PRE-DESIGNED) GRAPHICS IN 3-5 BUSINESS DAYS.

    CUSTOM DESIGNS (EX: ILLUSTRATION, MONOGRAMS) DESIGNS WITHIN 5-7 BUSINESS DAYS.

     

    • WEBSITE DESIGNS:

    STANDARD DESIGNS (EX: BASIC BROCHURE-STYLE, BLOGGER-STYLE) WEBSITE IN 3-6 BUSINESS WEEKS.

    PREMIUM DESIGNS (EX: E-COMMERCE) DESIGNS WITHIN 5-7 BUSINESS WEEKS. AN ADDITIONAL WEEK IS NEED FOR ALL E-COMMERCE WEBSITES.

  • Q: WHEN BOOKING WEB/BLOG DESIGN, WHAT ARE SOME THINGS THAT I NEED IN ADVANCE?

    CONTENT! CONTENT! CONTENT! WHILE WE WILL BE DESIGNING THE LAYOUT OF YOUR WEBSITE, COLLATERAL, ETC., WE DO NOT WRITE ANY MATERIAL OR PROVIDE STOCK PHOTOS UNLESS ADDITIONAL SERVICES HAVE BEEN DISCUSSED PRIOR FOR FINALIZED QUOTE.

     

    PLEASE BE SURE TO HAVE SOMEONE READ THROUGH YOUR COPY TO MAKE SURE IT DELIVERS YOUR KEY MESSAGES (HIRING SOMEONE IS A GREAT IDEA).

     

    WE ALSO SUGGEST HAVING PROFESSIONAL PHOTOGRAPHS ON YOUR BLOG OR WEBSITE AS A MUST. THIS CAN AS TRUTHFULLY CAN MAKE OR BREAK YOUR DESIGN OUTCOME. OH! ALSO DON'T FORGET TO GATHER ALL YOUR PASSWORDS TOO! THIS INCLUDES THE LOGIN FOR YOUR DOMAIN, HOSTING ACCOUNT AND SOCIAL MEDIA ACCOUNTS!

  • Q: I REALLY WANT TO GAIN CONTROL OF MY WEBSITE/BLOG, WILL I BE ABLE TO MAKE MY OWN UPDATES?

    ABSOLUTELY. EVERY ONE OF OUR WEB DESIGNS COME WITH A COMPLIMENTARY HOW-TO SESSION. THIS IS AN HOUR SESSION WHERE WE WILL SIT TOGETHER VIRTUALLY. WE WILL WALK YOU THROUGH YOUR WEBSITE PAGE BY PAGE MAKING SURE YOU'RE COMFORTABLE WITH UPDATING/MANAGING YOUR WEBSITE.

  • Q: WHAT PLATFORMS DO YOU USE WHEN BUILDING WEBSITES/BLOGS?

    WE CURRENTLY OFFER WEB/BLOG DESIGNS ON SEVERAL PLATFORMS: WIX, SQUARESPACE, SHOPIFY, AND WORDPRESS. IF YOU WANT CUSTOM WEB DEVELOPMENT, WE PRIDE OURSELVES ON OUR CUSTOM TEMPLATES MADE VIA ADOBE MUSE & DREAMWEAVER.

  • Q: WHAT FILE TYPES WILL I RECEIVE?

    YOU WILL RECEIVE THE STANDARD VARIATIONS OF EACH ELEMENT LISTED IN EACH PRODUCT DESCRIPTION. BELOW IS AN EXAMPLE OF THE FILES THAT WILL BE INCLUDED FOR EACH ELEMENT AND AN EXPLANATION OF EACH.

     

    IF THIS SEEMS OVERWHELMING, DON'T WORRY! A COMPLETE FILE USAGE GUIDE (WHAT EACH FILE IS FOR AND HOW IT CAN BE USED) IS INCLUDED WITH EVERY PURCHASE.

     

    • .JPG - JPG IS A RASTER FILE BEST USED FOR WEB-BASED DESIGNS BECAUSE THEIR COMPRESSED SIZES LOAD QUICKLY.

    • .PNG - PNG IS A TRANSPARENT, WEB-BASED FILE THAT DOES NOT LOSE QUALITY WHEN COMPRESSED.

     

  • Q: CAN I GET OTHER FILE FORMATS OR MAKE CHANGES TO THE DESIGN YOU MADE FOR ME (EX: .PDF OR .EPS )?

    YES! THAT’S PERFECTLY FINE. YOU CAN EITHER HIRE ME FOR THE JOB, OR YOU CAN PURCHASE THE RAW FILES FOR AN ADDITIONAL FEE PER DESIGN. TRADITIONALLY, THE .JPEG AND .PNG FILE ARE THE STANDARD FORMATS WE PROVIDE. HOWEVER, WE DO OFFER OTHER FORMATS (EX: .PDF AND .EPS) FOR AN ADDITIONAL FEE RANGING FROM $150-$300. *THIS IS MOSTLY FOR FOLKS WANTING FULL COPYRIGHT TO THEIR DESIGN.

     

    • PDF - PDF IS A FILE FORMAT DEVELOPED BY ADOBE SYSTEMS THAT CAN BE UNIVERSALLY DOWNLOADED AND VIEWED BY ANY COMPUTER

     

    • .EPS - EPS IS AN EDITABLE, RAW DESIGN FILE; IS A VECTOR FORMAT OF YOUR LOGO. IT CAN BE RE-SIZED WITHOUT LOSING IMAGE QUALITY.

     

    PLEASE NOTE, EDITING OR REVISING THE ORIGINAL DESIGN FILES IS DONE SO AT YOUR OWN RISK. I AM NOT LIABLE FOR ANY REVISIONS OR ALTERATIONS. FILES MAY NOT BE SHARED, SOLD OR GIVEN AWAY. FOR DETAILS ON WHAT IS PERMISSIBLE AND NOT, PLEASE REVIEW OUR EXCLUSIVE AND LICENSING RIGHTS.*

  • Q: I WANT TO BOOK SERVICE, LET'S TALK CONTRACTS + DEPOSITS!

    IN ADDITION TO A SIGNED CONTRACTUAL AGREEMENT, A NON-REFUNDABLE 50% DEPOSIT RESERVES YOUR START DATE ON MY CALENDAR; FROM PAYMENT DATE MADE, WE WILL BEGIN THE START DATE OF YOUR DESIGN ORDER. THE REMAINING 50% BALANCE IS DUE UPON PROJECT COMPLETION/DELIVERY.

     

    *LATE FEES APPLY TO PAYMENTS NOT RECEIVED ON-TIME, EXTENDED DEADLINES, AND AMOUNTS ARE OUTLINED IN THE TERMS & CONDITIONS OF OUR CONTRACT ON FILE.

  • Q: WE'VE ALREADY STARTED MY PROJECT, BUT I WANT TO CANCEL.

    OH NO! JUST AS A REMINDER, YOUR 50% DEPOSIT IS NON-REFUNDABLE. I WILL THEN ASSESS WORK COMPLETED TO DATE AND WILL BILL YOU ACCORDING TO MY CURRENT HOURLY RATE. *OUR CURRENT DESIGN RATE IS $75/HR.

  • Q: WHAT IF MY PROJECT HAS EXTENDED PAST THE INITIAL DEADLINE, BUT I WANT TO FINISH MY PROJECT?

    IT’S OKAY! WE HAVE HAD CLIENTS WHO HAS ASKED FOR AN EXTENSION ON THEIR DEADLINE TIME PERIOD. WE WILL NOTIFY YOU 2 WEEKS BEFORE YOUR DEADLINE TO INFORM YOU OF THE EXTENSION DEADLINE SERVICE FEE CURRENTLY AT $75/HR. ONCE PROJECT IS FINALIZED, THE ADDITION EXTENSION FEE WILL BE ADDED TO THE REMAINING 50% PAYMENT AND WILL BE BILLED ACCORDINGLY FOR THE RELEASE OF ANY OFFICIAL FILES.

  • Q: WHAT ARE YOUR OFFICE HOURS?

    OUR BUSINESS HOURS ARE M-F 9AM-6PM EST AND SAT-SUN 10AM-4PM. WE DO NOT DESIGN OR SHOOT ON WEEKENDS UNLESS AGREED ON/CONTRACTED IN ADVANCE.

     

    PLEASE NOTE: THE TURNAROUND OF ALL DESIGNS ARE SENT M-F DURING OPERATING BUSINESS HOURS.

  • Q: DO YOU OFFER RETAINER OPTIONS?

    OF COURSE WE DO! WE OFFER SEVERAL RETAINER OPTIONS WHERE YOU CAN BOOK BASED ON THE AMOUNT OF DESIGN HOURS YOU THINK YOU'LL NEED. PLEASE SEE OUR CURRENT MEDIA KIT FOR ALL STARTING RATES.

  • Q: CAN I HIRE YOU FOR PHOTOGRAPHY OR VIDEOGRAPHY SERVICES?

    YES! WE LOVE WORKING IN THE FIELD WITH ALL TYPES OF PHOTOGRAPHY SESSIONS LIKE GRADUATIONS, SENIOR PORTRAITS, MATURITY SHOOTS, WEDDINGS, VIDEO SHOOTS, ECT. WE HAVE SEVERAL PACKAGES THAT MAY FIT THE ATTIRE IN WHICH YOU ARE INQUIRING. SEE OUR MEDIA KIT FOR OUR STARTING RATES FOR OUR MULTIMEDIA SERVICE PACKAGES.

  • Q: HOW MANY REVISION/EDIT ROUNDS DO I GET?

    WHETHER WE'RE TALKING PHOTOGRAPHY OR DESIGN, EVERY PROJECT COMES WITH 2 FREE ROUNDS OF REVISIONS/EDITS. ADDITIONAL ROUNDS ARE CHARGED AT MY HOURLY RATE OF $75/HR OR $75/PER DESIGN ALTERATION.

     

    ALL PROJECT ORDERS WILL RECEIVE A ONLINE PROOF OF ALL SERVICES. YOU WILL RECEIVE AN EMAIL WITH A PASSWORD AND A LINK TO OUR PRIVATE CLIENT ORDER GALLERY. THE GALLERY WILL DISPLAY THE OVERVIEW OF YOUR PROJECT, YOUR DESIGN PROOF/MOCK-UP, AND OUR CLIENT-PROJECT EVALUATION FORM.

  • Q: DO YOU PROVIDE PRINTING SERVICES FOR THE COLLATERAL ITEMS?

    YES! ALL DESIGNS HAVE BEEN CREATED WITH YOU IN MIND! YOU WANT THE EASE OF A ONE-STOP SHOP AND DO NOT HAVE TIME TO FIND AFFORDABLE RATES FOR PRINTING YOUR NEW DESIGNS. SEE IF WE CAN DO THE WORK FOR YOU HERE! ALL COLLATERAL ITEMS CAN BE EASILY PRINTED WITH US FOR PREMIUM QUALITY.

  • Q: WILL COLLATERAL FILES BE PRINT-READY?

    YES! ALL COLLATERAL FILES WILL COME READY TO UPLOAD AND SEND TO PRINT; A PROCESS THAT CAN BE COMPLETED SIMPLY AND QUICKLY.

     

    YOU WILL RECEIVE THE STANDARD FORMATS OF (.JPEG AND .PNG) LISTED ABOVE WITH THE OPTION TO UPGRADE TO OTHER FILES (.EPS AND .PDF) FOR AN ADDITIONAL CHARGE.

  • Q: I DON'T SEE WHAT I AM LOOKING FOR ON YOUR SERVICE OFFERINGS.

    IF YOU DON’T SEE WHAT YOUR LOOKING FOR, DON’T HESITATE TO CONTACT US DIRECTLY. OUR DESIGN RATE IS $75/HOUR WITH A $300 PURCHASE MINIMUM.

  • Q: WHAT ARE YOUR TERMS ON LICENSING RIGHTS?

    THE FINE PRINT

     

    COMPLEX LICENSING RIGHTS CAN BE DIFFICULT TO UNDERSTAND SO FOR SIMPLICITY'S SAKE, WE CREATED WRITTEN IN SIMPLE TO UNDERSTAND TERMS, TO HELP YOU EFFORTLESSLY UNDERSTAND THE LICENSE THAT COMES WITH EVERY PRODUCT BY PAYNE BRANDING COMPANY.

     

    WE GIVE YOU THE RIGHT TO USE ANY ITEM PURCHASED FROM PAYNE BRANDING COMPANY. IN A PERSONAL OR COMMERCIAL PROJECT FOR YOURSELF. THE PRODUCT IN ANY FORM, IN WHOLE OR IN PART, CANNOT BE RESOLD OR REDISTRIBUTED OR GIVEN AWAY IN ANY METHOD. THE PRODUCT CANNOT BE USED IN AN ITEM OFFERED FOR SALE WHERE THE PRODUCT (LOGO OR PATTERN DESIGN FOR EXAMPLE) CONTRIBUTES TO THE CORE VALUE OF THE PRODUCT BEING SOLD.

     

    HERE’S WHAT OUR LICENSING RIGHTS ALLOW FOR EACH PRODUCT SOLD FROM PAYNE BRANDING COMPANY:

    • PERSONAL OR COMMERCIAL USE

    • FOR YOURSELF

    • CANNOT BE SUB-LICENSED, RESOLD, SHARED, TRANSFERRED, OR OTHERWISE REDISTRIBUTED ON ITS OWN (EVEN FOR FREE)

    • THE PRODUCT CANNOT BE USED IN AN ITEM OFFERED FOR SALE WHERE THE PRODUCT CONTRIBUTES TO THE CORE VALUE OF THE PRODUCT BEING SOLD.

     

    IF YOU HAVE ANY QUESTIONS ABOUT USAGE RIGHTS, PLEASE EMAIL US AND WE CAN VERIFY WHAT IS AND IS NOT PERMISSIBLE.

     

  • Q: WILL WE PREPARE YOUR CONTENT FOR YOU?

    NO, ALL CONTENT IS REQUIRED BY CLIENT AND NEEDS TO BE FINALIZED BEFORE IMPLEMENTING TO THE WEB/TEST SITE. ALL PORTFOLIO IMAGES (UP TO 16) NEEDS TO BE SIZED ACCORDINGLY (MAX 1000PX WIDE). IF CONTENT IS NOT READY PRIOR TO TEST SITE, PROJECT WILL BE DELAYED AND EACH ADDITIONAL WEEK OF DELAY/EXTENSION WILL BE A CHARGE OF $75.

     

    TO AVOID PROJECT DELAYS, PLEASE PROVIDE ALL PAGE TITLES AND SITE CONTENT PRIOR TO SITE DESIGN. THIS WILL HELP US DESIGN THE SITE SPECIFIC TO YOUR NEEDS FROM THE START AND WILL STREAMLINE AND CUSTOMIZE THE DESIGN PROCESS.

  • Q: WILL YOU SET UP MY DOMAIN AND HOSTING?

    NO, DOMAIN NAME AND HOSTING SERVICES MUST BE PURCHASED BY CLIENT. PAYNE BRANDING COMPANY IS NOT RESPONSIBLE FOR SERVER DOWNTIME, SOFTWARE ISSUES OR ANY OTHER COMPATIBILITY ISSUE THAT MAY ARISE AFTER THE LAUNCH OF THE SITE. THE STARTING RATES FOR CONTRACTED MAINTENANCE OF YOUR WEBSITE IS AN ADDITIONAL COST FOUND IN OUR MEDIA KIT.

     

    NOTE: THERE IS A DOWNTIME WHEN TRANSFERRING YOUR WEBSITE, PLEASE ALLOW 24-48 HOURS OR SOMETIMES MORE IF YOU ARE CHANGING DOMAINS, HOSTING SITES, AND EMAILS.

  • Q: DO YOU HAVE ANY RECOMMENDATIONS FOR DOMAIN/HOSTING PREFERENCES?

    YES! FOR POPULAR PLATFORMS LIKE WORDPRESS WE RECOMMEND USING HOSTGATOR.COM OR BLUEHOST.COM FOR YOUR DOMAIN PURCHASE AND HOSTING.

     

    IF YOU CHOOSE TO PURCHASE CUSTOM WEBSITE DESIGNS MADE BY US IN ADOBE MUSE, WE USE BUSINESS CATALYST. PLEASE SEE MEDIA KIT OR CONTACT US DIRECTLY FOR STARTING YEARLY RATES.

  • Q: I LOVE WHAT I HAVE SEEN, HOW DO I GET STARTED?

    WE ARE SUPER EXCITED THAT YOU ARE INTERESTED IN WORKING WITH US! BEFORE WE GET STARTED, WE WANT TO MAKE SURE WE ARE THE BEST FIT FOR WHAT YOU ARE LOOKING FOR. IN ORDER FOR US TO GET BETTER CLARITY, PLEASE TAKE THE TIME TO FILL OUT OUR QUICK QUOTE FORM.

     

    WE WILL THEN GET IN CONTACT WITH YOU IN 24-48 HOURS WITH A QUICK QUOTE AND OUR CONTRACT TERMS. YOU WILL THEN HAVE THE OPTION TO BOOK US AND GET STARTED OR SET-UP A COMPLIMENTARY 15-MINUTE CONSULTATION TO CHAT ABOUT HOW WE CAN BEST WORK TOGETHER.

     

  • Q: WHAT IS YOUR DESIGN PROCESS LIKE?

    THE PROCESS IS SIMPLE! OUR PROCESS STARTS WITH QUICK QUOTE INQUIRY FORM. UPON BOOKING OUR SERVICE, YOU WILL THEN RECEIVE OUR BRAND CONSULTATION QUESTIONNAIRE AND VISUAL GUIDANCE ASSIGNMENT. FROM THERE, WE DO THE HARD WORK FOR YOU! WE MOVE FROM BRAND CONSULTING TO RESEARCH/CONCEPT DEVELOPMENT AND THEN THE DESIGNING BEGINS. EACH STEP IN THIS PROCESS IS IMPORTANT AS WE LEAD UP TO YOUR EPIC REVEAL.

     

  • Q: WHAT IS THE TURNAROUND TIME FOR MY PROJECT?

    EVERY PROJECT ORDER BEGINS FROM THE DAY OF THE DEPOSIT/FULL PAYMENT RECEIVED. ALL PAYMENTS MADE AFTER 6PM OF BUSINESS HOURS WILL SET PROJECTS TO THE START DATE OF THE NEXT BUSINESS DAY.

     

    DELAY OR HOLD ON PROJECT MAY OCCUR IF REQUIRED CONTENT NEEDED IS MISSING/NOT-SUBMITTED FOR COMPLETION OF ORDER (EX: MISSING CONTENT FOR WEBSITE PAGES, APPROVAL OF PROOFS)

     

    DEPENDING ON THE PROJECT THE TURNAROUND TIME FOR PROJECT COMPETITION MAY VARY. BELOW ARE THE VARIOUS LIST OF TIMELINES FOR PROJECT COMPLETION.

     

    • GRAPHIC DESIGNS:

    STANDARD DESIGNS (EX: BASIC TEXT-BASED LOGOS, PRE-DESIGNED) GRAPHICS IN 3-5 BUSINESS DAYS.

    CUSTOM DESIGNS (EX: ILLUSTRATION, MONOGRAMS) DESIGNS WITHIN 5-7 BUSINESS DAYS.

     

    • WEBSITE DESIGNS:

    STANDARD DESIGNS (EX: BASIC BROCHURE-STYLE, BLOGGER-STYLE) WEBSITE IN 3-6 BUSINESS WEEKS.

    PREMIUM DESIGNS (EX: E-COMMERCE) DESIGNS WITHIN 5-7 BUSINESS WEEKS. AN ADDITIONAL WEEK IS NEED FOR ALL E-COMMERCE WEBSITES.

  • Q: WHEN BOOKING WEB/BLOG DESIGN, WHAT ARE SOME THINGS THAT I NEED IN ADVANCE?

    CONTENT! CONTENT! CONTENT! WHILE WE WILL BE DESIGNING THE LAYOUT OF YOUR WEBSITE, COLLATERAL, ETC., WE DO NOT WRITE ANY MATERIAL OR PROVIDE STOCK PHOTOS UNLESS ADDITIONAL SERVICES HAVE BEEN DISCUSSED PRIOR FOR FINALIZED QUOTE.

     

    PLEASE BE SURE TO HAVE SOMEONE READ THROUGH YOUR COPY TO MAKE SURE IT DELIVERS YOUR KEY MESSAGES (HIRING SOMEONE IS A GREAT IDEA).

     

    WE ALSO SUGGEST HAVING PROFESSIONAL PHOTOGRAPHS ON YOUR BLOG OR WEBSITE AS A MUST. THIS CAN AS TRUTHFULLY CAN MAKE OR BREAK YOUR DESIGN OUTCOME. OH! ALSO DON'T FORGET TO GATHER ALL YOUR PASSWORDS TOO! THIS INCLUDES THE LOGIN FOR YOUR DOMAIN, HOSTING ACCOUNT AND SOCIAL MEDIA ACCOUNTS!

  • Q: I REALLY WANT TO GAIN CONTROL OF MY WEBSITE/BLOG, WILL I BE ABLE TO MAKE MY OWN UPDATES?

    ABSOLUTELY. EVERY ONE OF OUR WEB DESIGNS COME WITH A COMPLIMENTARY HOW-TO SESSION. THIS IS AN HOUR SESSION WHERE WE WILL SIT TOGETHER VIRTUALLY. WE WILL WALK YOU THROUGH YOUR WEBSITE PAGE BY PAGE MAKING SURE YOU'RE COMFORTABLE WITH UPDATING/MANAGING YOUR WEBSITE.

  • Q: WHAT PLATFORMS DO YOU USE WHEN BUILDING WEBSITES/BLOGS?

    WE CURRENTLY OFFER WEB/BLOG DESIGNS ON SEVERAL PLATFORMS: WIX, SQUARESPACE, SHOPIFY, AND WORDPRESS. IF YOU WANT CUSTOM WEB DEVELOPMENT, WE PRIDE OURSELVES ON OUR CUSTOM TEMPLATES MADE VIA ADOBE MUSE & DREAMWEAVER.

  • Q: WHAT FILE TYPES WILL I RECEIVE?

    YOU WILL RECEIVE THE STANDARD VARIATIONS OF EACH ELEMENT LISTED IN EACH PRODUCT DESCRIPTION. BELOW IS AN EXAMPLE OF THE FILES THAT WILL BE INCLUDED FOR EACH ELEMENT AND AN EXPLANATION OF EACH.

     

    IF THIS SEEMS OVERWHELMING, DON'T WORRY! A COMPLETE FILE USAGE GUIDE (WHAT EACH FILE IS FOR AND HOW IT CAN BE USED) IS INCLUDED WITH EVERY PURCHASE.

     

    • .JPG - JPG IS A RASTER FILE BEST USED FOR WEB-BASED DESIGNS BECAUSE THEIR COMPRESSED SIZES LOAD QUICKLY.

    • .PNG - PNG IS A TRANSPARENT, WEB-BASED FILE THAT DOES NOT LOSE QUALITY WHEN COMPRESSED.

     

  • Q: CAN I GET OTHER FILE FORMATS OR MAKE CHANGES TO THE DESIGN YOU MADE FOR ME (EX: .PDF OR .EPS )?

    YES! THAT’S PERFECTLY FINE. YOU CAN EITHER HIRE ME FOR THE JOB, OR YOU CAN PURCHASE THE RAW FILES FOR AN ADDITIONAL FEE PER DESIGN. TRADITIONALLY, THE .JPEG AND .PNG FILE ARE THE STANDARD FORMATS WE PROVIDE. HOWEVER, WE DO OFFER OTHER FORMATS (EX: .PDF AND .EPS) FOR AN ADDITIONAL FEE RANGING FROM $150-$300. *THIS IS MOSTLY FOR FOLKS WANTING FULL COPYRIGHT TO THEIR DESIGN.

     

    • PDF - PDF IS A FILE FORMAT DEVELOPED BY ADOBE SYSTEMS THAT CAN BE UNIVERSALLY DOWNLOADED AND VIEWED BY ANY COMPUTER

     

    • .EPS - EPS IS AN EDITABLE, RAW DESIGN FILE; IS A VECTOR FORMAT OF YOUR LOGO. IT CAN BE RE-SIZED WITHOUT LOSING IMAGE QUALITY.

     

    PLEASE NOTE, EDITING OR REVISING THE ORIGINAL DESIGN FILES IS DONE SO AT YOUR OWN RISK. I AM NOT LIABLE FOR ANY REVISIONS OR ALTERATIONS. FILES MAY NOT BE SHARED, SOLD OR GIVEN AWAY. FOR DETAILS ON WHAT IS PERMISSIBLE AND NOT, PLEASE REVIEW OUR EXCLUSIVE AND LICENSING RIGHTS.*

  • Q: I WANT TO BOOK SERVICE, LET'S TALK CONTRACTS + DEPOSITS!

    IN ADDITION TO A SIGNED CONTRACTUAL AGREEMENT, A NON-REFUNDABLE 50% DEPOSIT RESERVES YOUR START DATE ON MY CALENDAR; FROM PAYMENT DATE MADE, WE WILL BEGIN THE START DATE OF YOUR DESIGN ORDER. THE REMAINING 50% BALANCE IS DUE UPON PROJECT COMPLETION/DELIVERY.

     

    *LATE FEES APPLY TO PAYMENTS NOT RECEIVED ON-TIME, EXTENDED DEADLINES, AND AMOUNTS ARE OUTLINED IN THE TERMS & CONDITIONS OF OUR CONTRACT ON FILE.

  • Q: WE'VE ALREADY STARTED MY PROJECT, BUT I WANT TO CANCEL.

    OH NO! JUST AS A REMINDER, YOUR 50% DEPOSIT IS NON-REFUNDABLE. I WILL THEN ASSESS WORK COMPLETED TO DATE AND WILL BILL YOU ACCORDING TO MY CURRENT HOURLY RATE. *OUR CURRENT DESIGN RATE IS $75/HR.

  • Q: WHAT IF MY PROJECT HAS EXTENDED PAST THE INITIAL DEADLINE, BUT I WANT TO FINISH MY PROJECT?

    IT’S OKAY! WE HAVE HAD CLIENTS WHO HAS ASKED FOR AN EXTENSION ON THEIR DEADLINE TIME PERIOD. WE WILL NOTIFY YOU 2 WEEKS BEFORE YOUR DEADLINE TO INFORM YOU OF THE EXTENSION DEADLINE SERVICE FEE CURRENTLY AT $75/HR. ONCE PROJECT IS FINALIZED, THE ADDITION EXTENSION FEE WILL BE ADDED TO THE REMAINING 50% PAYMENT AND WILL BE BILLED ACCORDINGLY FOR THE RELEASE OF ANY OFFICIAL FILES.

  • Q: WHAT ARE YOUR OFFICE HOURS?

    OUR BUSINESS HOURS ARE M-F 9AM-6PM EST AND SAT-SUN 10AM-4PM. WE DO NOT DESIGN OR SHOOT ON WEEKENDS UNLESS AGREED ON/CONTRACTED IN ADVANCE.

     

    PLEASE NOTE: THE TURNAROUND OF ALL DESIGNS ARE SENT M-F DURING OPERATING BUSINESS HOURS.

  • Q: DO YOU OFFER RETAINER OPTIONS?

    OF COURSE WE DO! WE OFFER SEVERAL RETAINER OPTIONS WHERE YOU CAN BOOK BASED ON THE AMOUNT OF DESIGN HOURS YOU THINK YOU'LL NEED. PLEASE SEE OUR CURRENT MEDIA KIT FOR ALL STARTING RATES.

  • Q: CAN I HIRE YOU FOR PHOTOGRAPHY OR VIDEOGRAPHY SERVICES?

    YES! WE LOVE WORKING IN THE FIELD WITH ALL TYPES OF PHOTOGRAPHY SESSIONS LIKE GRADUATIONS, SENIOR PORTRAITS, MATURITY SHOOTS, WEDDINGS, VIDEO SHOOTS, ECT. WE HAVE SEVERAL PACKAGES THAT MAY FIT THE ATTIRE IN WHICH YOU ARE INQUIRING. SEE OUR MEDIA KIT FOR OUR STARTING RATES FOR OUR MULTIMEDIA SERVICE PACKAGES.

  • Q: HOW MANY REVISION/EDIT ROUNDS DO I GET?

    WHETHER WE'RE TALKING PHOTOGRAPHY OR DESIGN, EVERY PROJECT COMES WITH 2 FREE ROUNDS OF REVISIONS/EDITS. ADDITIONAL ROUNDS ARE CHARGED AT MY HOURLY RATE OF $75/HR OR $75/PER DESIGN ALTERATION.

     

    ALL PROJECT ORDERS WILL RECEIVE A ONLINE PROOF OF ALL SERVICES. YOU WILL RECEIVE AN EMAIL WITH A PASSWORD AND A LINK TO OUR PRIVATE CLIENT ORDER GALLERY. THE GALLERY WILL DISPLAY THE OVERVIEW OF YOUR PROJECT, YOUR DESIGN PROOF/MOCK-UP, AND OUR CLIENT-PROJECT EVALUATION FORM.

  • Q: DO YOU PROVIDE PRINTING SERVICES FOR THE COLLATERAL ITEMS?

    YES! ALL DESIGNS HAVE BEEN CREATED WITH YOU IN MIND! YOU WANT THE EASE OF A ONE-STOP SHOP AND DO NOT HAVE TIME TO FIND AFFORDABLE RATES FOR PRINTING YOUR NEW DESIGNS. SEE IF WE CAN DO THE WORK FOR YOU HERE! ALL COLLATERAL ITEMS CAN BE EASILY PRINTED WITH US FOR PREMIUM QUALITY.

  • Q: WILL COLLATERAL FILES BE PRINT-READY?

    YES! ALL COLLATERAL FILES WILL COME READY TO UPLOAD AND SEND TO PRINT; A PROCESS THAT CAN BE COMPLETED SIMPLY AND QUICKLY.

     

    YOU WILL RECEIVE THE STANDARD FORMATS OF (.JPEG AND .PNG) LISTED ABOVE WITH THE OPTION TO UPGRADE TO OTHER FILES (.EPS AND .PDF) FOR AN ADDITIONAL CHARGE.

  • Q: I DON'T SEE WHAT I AM LOOKING FOR ON YOUR SERVICE OFFERINGS.

    IF YOU DON’T SEE WHAT YOUR LOOKING FOR, DON’T HESITATE TO CONTACT US DIRECTLY. OUR DESIGN RATE IS $75/HOUR WITH A $300 PURCHASE MINIMUM.

  • Q: WHAT ARE YOUR TERMS ON LICENSING RIGHTS?

    THE FINE PRINT

     

    COMPLEX LICENSING RIGHTS CAN BE DIFFICULT TO UNDERSTAND SO FOR SIMPLICITY'S SAKE, WE CREATED WRITTEN IN SIMPLE TO UNDERSTAND TERMS, TO HELP YOU EFFORTLESSLY UNDERSTAND THE LICENSE THAT COMES WITH EVERY PRODUCT BY PAYNE BRANDING COMPANY.

     

    WE GIVE YOU THE RIGHT TO USE ANY ITEM PURCHASED FROM PAYNE BRANDING COMPANY. IN A PERSONAL OR COMMERCIAL PROJECT FOR YOURSELF. THE PRODUCT IN ANY FORM, IN WHOLE OR IN PART, CANNOT BE RESOLD OR REDISTRIBUTED OR GIVEN AWAY IN ANY METHOD. THE PRODUCT CANNOT BE USED IN AN ITEM OFFERED FOR SALE WHERE THE PRODUCT (LOGO OR PATTERN DESIGN FOR EXAMPLE) CONTRIBUTES TO THE CORE VALUE OF THE PRODUCT BEING SOLD.

     

    HERE’S WHAT OUR LICENSING RIGHTS ALLOW FOR EACH PRODUCT SOLD FROM PAYNE BRANDING COMPANY:

    • PERSONAL OR COMMERCIAL USE

    • FOR YOURSELF

    • CANNOT BE SUB-LICENSED, RESOLD, SHARED, TRANSFERRED, OR OTHERWISE REDISTRIBUTED ON ITS OWN (EVEN FOR FREE)

    • THE PRODUCT CANNOT BE USED IN AN ITEM OFFERED FOR SALE WHERE THE PRODUCT CONTRIBUTES TO THE CORE VALUE OF THE PRODUCT BEING SOLD.

     

    IF YOU HAVE ANY QUESTIONS ABOUT USAGE RIGHTS, PLEASE EMAIL US AND WE CAN VERIFY WHAT IS AND IS NOT PERMISSIBLE.

     

  • Q: WILL WE PREPARE YOUR CONTENT FOR YOU?

    NO, ALL CONTENT IS REQUIRED BY CLIENT AND NEEDS TO BE FINALIZED BEFORE IMPLEMENTING TO THE WEB/TEST SITE. ALL PORTFOLIO IMAGES (UP TO 16) NEEDS TO BE SIZED ACCORDINGLY (MAX 1000PX WIDE). IF CONTENT IS NOT READY PRIOR TO TEST SITE, PROJECT WILL BE DELAYED AND EACH ADDITIONAL WEEK OF DELAY/EXTENSION WILL BE A CHARGE OF $75.

     

    TO AVOID PROJECT DELAYS, PLEASE PROVIDE ALL PAGE TITLES AND SITE CONTENT PRIOR TO SITE DESIGN. THIS WILL HELP US DESIGN THE SITE SPECIFIC TO YOUR NEEDS FROM THE START AND WILL STREAMLINE AND CUSTOMIZE THE DESIGN PROCESS.

  • Q: WILL YOU SET UP MY DOMAIN AND HOSTING?

    NO, DOMAIN NAME AND HOSTING SERVICES MUST BE PURCHASED BY CLIENT. PAYNE BRANDING COMPANY IS NOT RESPONSIBLE FOR SERVER DOWNTIME, SOFTWARE ISSUES OR ANY OTHER COMPATIBILITY ISSUE THAT MAY ARISE AFTER THE LAUNCH OF THE SITE. THE STARTING RATES FOR CONTRACTED MAINTENANCE OF YOUR WEBSITE IS AN ADDITIONAL COST FOUND IN OUR MEDIA KIT.

     

    NOTE: THERE IS A DOWNTIME WHEN TRANSFERRING YOUR WEBSITE, PLEASE ALLOW 24-48 HOURS OR SOMETIMES MORE IF YOU ARE CHANGING DOMAINS, HOSTING SITES, AND EMAILS.

  • Q: DO YOU HAVE ANY RECOMMENDATIONS FOR DOMAIN/HOSTING PREFERENCES?

    YES! FOR POPULAR PLATFORMS LIKE WORDPRESS WE RECOMMEND USING HOSTGATOR.COM OR BLUEHOST.COM FOR YOUR DOMAIN PURCHASE AND HOSTING.

     

    IF YOU CHOOSE TO PURCHASE CUSTOM WEBSITE DESIGNS MADE BY US IN ADOBE MUSE, WE USE BUSINESS CATALYST. PLEASE SEE MEDIA KIT OR CONTACT US DIRECTLY FOR STARTING YEARLY RATES.

Office: (901) 626-6916

Email: info@paynebrandingcompany.com

Hours: Mon.-Fri.: 9:00 am - 6:00 pm

              Sat.-Sun:10:00 am - 4:00 pm